Ticket Routing
Read a support ticket and send it to the queue that can actually resolve it, without bouncing it between teams.
How to play
Read a support ticket and send it to the team that can actually resolve it, rather than bouncing it between queues. The right queue is a convention to learn, not a guess.
More in Outlook
- Inbox Zero Triage an inbox under time pressure: read each message and file, reply, delegate or archive it before the next one arrives.
- Classify Mail Sort incoming mail into the right folder from the sender, subject and opening line alone.
- Phishing Hunt Tell a genuine message from a phishing attempt by reading the sender address, the link target and the tone of the request.
- Typing Speed Measure words per minute and accuracy on the vocabulary that fills an ordinary working day.